Kyznflow AI

Use Case: RAG AI knowledge assistant from company documents

AI Automation for RAG Chatbot Knowledge Base

What This Automation Does

Create a smart AI knowledge assistant from company documents, that knows everything in your important policies, notes, call transcripts etc. Ask questions via chat or voice message and get accurate answers instantly, with sources cited.

The Problem

Teams waste hours searching through documents to find information:

  • New hires asking the same onboarding questions repeatedly
  • Sales reps hunting through product specs during client calls
  • Support agents digging through knowledge bases for troubleshooting steps or important customer feedback.
  • Employees can’t find company policies or procedures when needed
  • Subject matter experts get interrupted constantly for basic questions

Information exists but finding it quickly is nearly impossible.

How It Works

The system ingests all your company documents and creates an intelligent knowledge base:

  1. Upload documents (PDFs, Word docs, spreadsheets, web pages)
  2. AI processes and indexes all content for instant searchability
  3. Ask questions via Telegram, Slack, or any chat platform
  4. Get accurate answers with exact source citations
  5. Learn continuously from new documents and interactions

Main Input Methods (With Multiple Applications)

Method 1: Document Upload → Searchable Knowledge Base Upload manuals, policies, procedures, or any written content. The system breaks everything down and makes it instantly searchable. Perfect for employee handbooks, technical documentation, or compliance materials.

Method 2: Voice Messages → Spoken Questions Record voice questions on mobile devices. The system transcribes your question, searches the knowledge base, and provides spoken or written answers. Ideal for field workers, remote teams, or hands-free environments.

Method 3: Chat Integration → Real-Time Support Connect to Telegram, Slack, or Microsoft Teams. Employees ask questions in natural language and get immediate answers. Works across any communication platform your team already uses.

Endless Applications Across Industries:

  • HR departments → Employee handbook queries, benefits questions, policy clarifications
  • Sales teams → Product specifications, pricing details, competitive comparisons
  • Customer support → Troubleshooting guides, FAQ responses, escalation procedures
  • Legal compliance → Regulation lookups, audit requirements, contract templates
  • Technical teams → API documentation, system procedures, troubleshooting guides
  • Training programs → Course materials, certification requirements, skill assessments
  • Quality assurance → Standard operating procedures, inspection checklists, safety protocols

What Happens in Real Time

Here’s the actual sequence when someone asks about vacation policy:

10AM: Employee sends Telegram message: “How many vacation days do I get in my second year?”

10AM: System receives message and begins processing

10AM: AI searches through employee handbook, HR policies, and benefits documentation

10AM: System identifies relevant sections from 3 different documents:

  • Employee Handbook page 47: Vacation accrual schedule
  • Benefits Guide section 2.3: Second-year employee benefits
  • HR Policy Doc: PTO calculation methods

10AM: AI generates comprehensive answer combining all sources

10AM: Response sent to employee: “In your second year, you accrue 15 vacation days (120 hours). This increases from the 10 days in your first year. Days accrue monthly at 1.25 days per month. Sources: Employee Handbook p.47, Benefits Guide 2.3”

Total response time: 45 seconds from question to detailed answer

Technical Requirements

  • Document storage system (Google Drive, SharePoint, Dropbox)
  • Chat platform integration (Telegram, Slack, Teams)
  • AI processing and embedding system
  • Vector database for document storage
  • Voice transcription capabilities

What This Solves?

Speed: Answers in seconds instead of hours of searching

Accuracy: AI cites exact sources and page numbers

Availability: 24/7 access to company knowledge

Consistency: Same accurate information for everyone

Scale: Handle unlimited questions without human intervention

Tracking: See what information employees need most

Next Steps

Want to see how this works with your company’s documents and communication tools? The system can be configured for any business with internal knowledge that employees need to access regularly.

Most organizations save 5-10 hours per week per employee on information searching while improving response accuracy by 90%.

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